Published, not teased
What we charge
Two things we do for nothing, two fixed fees, and a real range on every one of the 33 service pages. The low end is a straightforward version of the job; the high end is contaminated water that sat for days across two floors.
A free assessment is not a free opinion
Ours is free, and so is almost everybody's, and it is worth being honest about what that means. A free assessment is a sales visit. The cost of doing it is in the price of the work, for us exactly as much as for anybody else, and a company that does fifty free visits to win ten jobs has priced the forty into the ten.
So the question is not whether it is free. The question is what you are left holding when the van drives away. If you have written findings — where the water is, how far it has gone, what was measured, what could not be reached — then the visit produced something you could hand to a different contractor, and it was worth having whether or not you use us. If you are left with a price and a pen, it was a sales call with a moisture meter in it.
Why we charge for the moisture survey
The $385 survey is the one thing on this list that is not free, and the reason is the same reason in reverse. It is an investigation that produces a document you could take to somebody else, including somebody who is not us. Charging for it is what keeps its findings independent of what we would like to sell you, and the fee is credited in full against the work if you go ahead.
What moves a number, and what does not
Four things move it. The category of water — a grossly contaminated loss of the same size can be three times a clean one, because of disposal and replacement rather than labour. How many rooms and how many floors it actually reached, which is nearly always more than the first look suggests. What the materials are. And access, which is the difference between a straightforward dry and a small demolition.
What does not move it: how distressed you sound, what time of night it is, or whether there is an insurance claim. The last one is worth saying out loud. The scope we write is the scope we would write if you were paying cash, and the invoice we send your insurer is the one we sent you.
Nobody here will waive your deductible. We will not waive your deductible, absorb it, discount it, rebate it, or find a creative way to make it disappear. In New York, a contractor who covers a policyholder's deductible and bills the insurer as though it had been paid is committing insurance fraud under Penal Law 176.05, and so is the policyholder who agrees to it. The Department of Financial Services has said so in terms. When somebody offers to make your deductible go away, they are not doing you a favour: they are asking you to commit a crime that is much easier to prove against you than against them, and they are telling you in advance that the invoice they send your insurer will not be true.
Every service, with its range
Where to find the rest of the prices
Each of the 33 service pages publishes the range that job usually lands in, beside an explanation of what pushes it to either end.
9 services
- Water damage restoration — $1,800 – $9,400
- Water extraction — $650 – $2,800
- Structural drying — $1,400 – $4,600
- Moisture inspection — $385
8 services
- Fire damage restoration — $6,500 – $48,000
- Board-up & tarping — $650 – $2,400
- Soot removal — $3,200 – $18,000
- Odour removal — $1,400 – $7,600
5 services
- Mould remediation — $2,400 – $7,800
- Finding the water — No charge
- Crawlspace & attic — $1,800 – $6,400
- Air scrubbing — $180 – $340
5 services
- Sewage cleanup — $2,600 – $11,000
- Storm damage — $1,900 – $16,000
- Biohazard cleaning — By assessment
- Hoarding cleanup — $3,500 – $22,000
6 services
- Pack-out & inventory — $1,800 – $9,000
- Documents & electronics — $600 – $7,500
- Textiles & rugs — $180 – $2,400
- Flooring replacement — $2,400 – $18,000
No charge, at any hour
Get the assessment first
Somebody who does the work comes and looks, and you keep the written findings whether or not you use us. If it turns out you do not need a restoration contractor at all, that is what the report will say.